You were unable to put your bin bag in the container, but your environmental pass was scanned, because you opened the lid and heard the 'click'? If so, make a report to our customer contact centre within five working days.
Our customer contact centre staff can have them check whether your failed offer has been registered and, if necessary, they can have it corrected in the registration system. We will be happy to help!
Additional information
You can submit a notification within five working days by fully filling in the form below and providing additional information under 'Message':
- The number of failed deposits
- Date and time
- Environment card number
- Container number (found on the top left of the container)