Everyone has a right to information from the government. As a government organisation, we have to provide that information ourselves, or when someone asks for it. This is regulated by the Open Government Act (Woo).
Much government information is already public. You can view this information online on the Overheid.nl website and on our website. For information that is not online, you can request disclosure. This is called an information request. If this information is not just for your own use, this is called a Woo request.
Difference information request and Woo request
The difference between an information request and a Woo request is the purpose of the request. If you want to request information for your own use, it is best to file an information request. If you want to request public information, it is best to file a Woo request.
In an information request, you ask:
- Data or documents for your own use, which you need, for example, for an objection or complaint. This may also include a personal file.
- General information (intelligence) as in the case of a press enquiry or citizen letter.
- Different procedures apply for an objection or complaint. Click here for more information.
In a Woo request, you ask:
- Information on an administrative subject. That means a subject for which the municipal council, the municipal executive or municipal officials are responsible.
- Information, documents and data in our possession.
- Information we have not previously made public.
How does it work?
You can submit an information request or Woo request to Waardlanden about: the collection of household waste and raw materials, street cleaning, enforcement of the waste regulation and information about waste. Waardlanden also takes care of weed control in the municipality of Hardinxveld-Giessendam, slipperiness control, maintenance of the vehicle fleet and emptying rubbish bins for the municipality of Gorinchem. You can also submit an information request or Woo request about this.
Your request must state:
- That it is an information request or Woo request
- About which (administrative) topic you want to receive information and over which period of time
- How you want to receive it (e.g. by e-mail or post)
- Your contact details including your phone number for additional enquiries
Please address your request to:
Email
info@waardlanden.nl
PostWaardlanden
Attn: Information contact person
PO Box 555
4200 AN Gorinchem
How long will it take?
Once we have received your Woo request, you will receive a confirmation. If we still have questions, the handler will contact you. We will make a decision within four weeks of receiving your Woo request. If necessary, this period can be extended by another two weeks. You will be notified of this.
If we decide positively on your Woo request, you will be sent the information. Sometimes there is a reason not to send all or part of the requested information. For example, if it contains personal data or another ground for refusal applies.
If other persons are also expected to be involved in the Woo request, different deadlines apply. This is because we must then ask the other persons involved for their views. You will be notified of this.
Good to know
It does not cost money to file an information request or Woo request. However, fees may be charged, for example, to make copies and send information by post.
Questions?
For questions about the Open Government Act, please contact our information contact. Send an e-mail to info@waardlanden.nl or call 0183 68 11 11.